r/wallstreetbets
我给Fidelity提了建设性反馈，他们却出于恶意关闭了我的账户
作者在向Fidelity提供关于平台卡顿和缺乏功能的批评性反馈后，其账户被关闭。
- Fidelity的平台存在严重卡顿，尤其是期权链。
- 与竞争对手相比，Fidelity缺乏24小时交易和盘后图表等现代功能。
- 公司文化有毒，会惩罚提供诚实反馈的客户。
I have been a customer for many years, and so when I saw the feedback button I thought Fidelity actually wanted feedback. My intention was to help them identify where they could improve, and mistakenly thought they would be open to suggestions. Wrong!!
I politely and graciously pointed out areas of the site which were excessively lagged, such as the options chain. I described cool features that my other brokerage has, ie boats protocol and 24 hour trading, actual after hours graphs, non-lagged options screens etc. I may have given a harsh overall criticism due to the (lag+lack of features), but did not use profanity.
Did they try to learn where they could improve? Did they note the problems and potential features for later updates.... NO!!!!
Instead they decided to get rid of the bearer of bad news. One single honest feedback earned me an account closure.
Ask yourself, what kind of business blames people who point out problems? What kind of company wants to sweep issues under the rug and hurt anyone who notices said problems? The answer is a company that cannot change, and will be stuck in a malaise in perpetuity. This is Fidelity.
Proof: https://imgur.com/9aRvMPR