r/investing
Salesforce 刚刚公布了 AI 代理的解决价格。自助餐即将结束。现在市场必须做出反应。
Salesforce 推出了明确的 AI 代理按解决结果付费模式，证明了其模型并迫使竞争对手做出调整。
- Salesforce 提供透明的按结果付费定价，解决了 CFO 的预算痛点。
- 内部部署实现 70% 自主解决率，验证了 AI 模型的有效性。
- 在清晰的 AI 定价方面具有先发优势，迫使竞争对手做出反应并可能流失市场份额。
过去十八个月，企业级AI的定价讨论一直围绕着灵活积分、协助池、令牌消耗和使用计量器展开，这些对财务总监（CFO）来说根本无法纳入预算。而今天，Salesforce公布了一个客户服务中心负责人真正能理解的数字。
每解决一个问题收费2美元。只有当代理完成任务时才付费，未解决则不收费。
这是一种截然不同的合同模式。Salesforce自己先用Agentforce运行了内部帮助门户，处理了430万次咨询，其中70%由系统自主解决。他们卖的不是承诺，而是明码标价、经过验证的模型。
现在，整个市场都必须作出回应。
SAP自己的首席执行官本周表示，当AI已经能自动化完成任务时，继续收取订阅费简直是愚蠢之举。ServiceNow按每次操作的协助次数进行计量，消耗量可能不可预测地飙升，摩根大通称之为对使用外部AI代理客户的‘税收’。Pega自六月以来一直承诺采用每案固定价格，但至今仍未推出。
只有一个供应商给出了明确报价，其他厂商仍在要求你相信他们的计量体系。
这无疑是一个值得在周末密切关注的问题。
why are you writing your posts with AI
I hate the, “it’s not this, it’s that”. Makes it soooooo obvious and it’s everywhere!
Slop slop slop
They're not just selling a promise, they're selling AI slop with literally zero substance but a whole lot of words
This screams LinkedIn ai writing style.
The sentence "one vendor posted a number. The others are still asking you to trust the meter." As a summary of the whole text where two opposing things are compared is one of the most telling things of ai texts that people need to look out for. No human talks like that it's gibberish meaningless slop.
Do you reply to your colleagues saying “Nice try but I can tell this email was AI slop”?
When it's no effort, you're god damn right I do.
I agree that AI is a tool, but some folks aren't using it as a tool they're using it as a replacement for thought.
No effort slop weakens a strong team.
"If you couldn't be bothered to write it, I can't be bothered to read it."
\^unemployed rambling
You sound lazy
It’s the LinkedIn flavoured AI.
Pretty smart. They can cap their compute spend and cut bait on any requests after a certain amount of token usage. Take a fat margin on the freebies. Leave the customers with the troublesome issues to sort out themselves.
I was just about to ask how they intend to make money on this model when some tasks can take an exponentially larger amount of compute/tokens to complete. They are 100% going to do something like this.
What's with these "look at me, I'm calling out people that are calling out AI-assisted writing" comments. Are you ok?
AI post
Genuine question for anyone closer to these deals: who actually adjudicates a 'resolution'? If the agent marks a ticket solved and the customer reopens it an hour later, does that still count, and who eats the cost when the vendor is the one scoring its own outcome?