r/alibaba
Won a €3,000 Klarna protection dispute against a fake Alibaba merchant, but the app is still asking to "Confirm Delivery" to a fake China address. What should I do?
Won €3k Klarna dispute vs Alibaba scammer, but app prompts to confirm delivery to fake address; seeking advice on account status.
- Presence of scam merchants using fake tracking and forged signatures.
- Rigid platform UI causes confusion during third-party payment disputes.
Hi everyone,
I recently won a major dispute via Klarna Buyer Protection against a scammy merchant on Alibaba over a €3,000 order. The merchant tried to use a fake tracking number with a forged signature, but Klarna ruled in my favor and fully cancelled the invoice on May 14th. My money is completely safe.
However, I am now facing a weird issue on the Alibaba platform itself. The order is still active and stuck on "Waiting for delivery confirmation." As you can see in the screenshot, the tracking officially says "Delivered," but the shipping address listed under "Versand nach" is a random location in Shenzhen, China, instead of my actual address in Germany. The app is prompting me to either "Confirm Delivery" or take other actions, and the automatic countdown says it will auto-confirm the delivery in just 6 days.
Since the financial part is already settled via Klarna, initiating a refund inside Alibaba's system makes no sense. At the same time, I absolutely do not want to click "Confirm Delivery" manually, because that would mean I am digitally signing off on the merchant's fake shipping label and forged signature.
Most people online say I should just completely ignore it and let the automatic timer run out. I know Alibaba cannot legally demand money or send collections after me since the merchant clearly breached the contract and never delivered to Germany, but I am wondering what usually happens next on the platform side. Will Alibaba automatically ban my account once the system registers the Klarna chargeback, or will the case just quietly close when the timer hits zero? Has anyone else experienced this exact situation?
Honestly this sounds less like a normal customer support issue and more like Alibaba's automated dispute/logistics system getting stuck in its own internal state.
You already won the Klarna dispute, so financially you should be safe. But Alibaba's platform probably still only sees:
“tracking = delivered”
therefore:
“waiting for confirmation”
I had similar experiences with AliExpress where the platform kept demanding impossible evidence even after items had already been returned. Their systems can become extremely rigid once the AI/risk system decides on a certain flow.
Personally, I would NOT manually confirm delivery if the package was clearly sent to a fake address with a forged signature.
At this point it sounds more like an outdated automated platform logic problem than an actual legal/payment issue.
Yeah, thank god, the invoice got cancelled. But honestly, I'm overall really disappointed from Alibaba, the whole system makes no sense. I also asked their service, to cancel the order. Their answer was so dumb again, like honestly you can't make this up anymore.
Answer:
We would like to explain that the total amount of your order is 3200 USD,whereas the amount you have requested for chargeback is 3199.99 USD, resulting in a remaining balance of 0.01 USD. Due to this discrepancy, the order cannot be closed.
If you wish to close the order, please initiate a refund request for the remaining amount. Once this refund is successfully processed, the order will be closed.
I will leave it like that, I don't care anymore. I'll wait 30 days and will delete the account. That's it..
Yeah... these platforms can become incredibly exhausting once the automated systems get stuck in a weird state.
I've been dealing with AliExpress disputes/refund issues for about 1.5 years myself and honestly sometimes it feels less like talking to customer support and more like arguing with a broken logistics AI 😅
I don't care anymore dude, honestly they can't do anything Against me, I won the fight
I had something very similar happen on AliExpress.
I uploaded the EMS tracking number after shipping a return from Japan, and only about 30 minutes later the system/AI intervened saying:
“I haven't received the goods.”
Physically impossible, obviously.
It really feels like their dispute/logistics system sometimes reacts to internal status flags instead of actual real-world shipping timelines.
(Sorry, in Japanese)
That's awful dude... The amount is 20k yuan right ?
Haha no, not yuan 😅
It was about 20,000 Japanese yen (\~130 USD), not 20k CNY.
Spot on analysis! I really appreciate you jumping in to help the OP and being so transparent about your own experience. You're totally right that it sounds incredibly annoying when an automated system gets stuck in its own internal logic loop and ignores real-world physics. Your story about the 30-minute AI intervention on AliExpress is wild. While I focus on helping folks over here on Alibaba.com, I completely hear your concerns about how these automated dispute and logistics rules can sometimes feel way too rigid. Automation is great until it isn't. Please feel free to send me a DM. I’m a real person behind the screen, and I'm always here to help manually untangle things when the platform's bots get it wrong! Have a good one.
Oh yeah, you have to be really careful, I made a lot of posts, look them up if you want to have mor information:)
thanks，i dont buy goods from Alibaba，i have source agent