We had a shipment to Chicago get delayed, so we reshipped immediately

We recently had a shipment to Chicago get delayed because of an unexpected issue, and we honestly felt very sorry about it.

We know delays like this can create inconvenience, frustration, and sometimes even affect our customer’s plans. Instead of simply asking the customer to wait longer, we decided to reship immediately to reduce the impact as much as possible.

In international shipping, unexpected problems can happen from time to time. What matters most to us is not avoiding responsibility when something goes wrong, but responding quickly, communicating clearly, and doing our best to make it right.

We sincerely apologize for the inconvenience this caused, and we hope our response reflects the way we do business: take responsibility, solve problems, and respect our customers.