Supplier received my T/T payment but payment is still not linked to my Trade Assurance order
User seeks advice on Alibaba's Trade Assurance after a supplier delayed linking a T/T payment and shipping status.
I placed a second order with a supplier on Alibaba for $5,550. My first order with them arrived without any problems but I used credit card.
For this order, I selected T/T through the Alibaba payment portal. Alibaba shows that the beneficiary account was credited, but the payment is still listed as “awaiting supplier to link.”
The supplier has also provided a FedEx tracking number, but it currently only says “label created.” Incoterms are ddp.
The supplier keeps saying he will link in a “couple of hours” but never does.
I already contacted customer service and they said they will email the supplier to link.
Has anyone experienced this before?
Is my T/T payment still protected by Trade Assurance while it is waiting to be linked?
What happens if the supplier delays linking the payment?
Is there anything else I should document to protect myself?

r/alibaba