r/wallstreetbets
I gave Fidelity constructive feedback, they closed my account out of spite
Author's Fidelity account was closed after providing critical feedback about the platform's lag and lack of features.
- Fidelity's platform suffers from excessive lag, especially in the options chain.
- Fidelity lacks modern features like 24-hour trading and after-hours graphs compared to competitors.
- The company has a toxic culture that punishes customers for providing honest feedback.
I have been a customer for many years, and so when I saw the feedback button I thought Fidelity actually wanted feedback. My intention was to help them identify where they could improve, and mistakenly thought they would be open to suggestions. Wrong!!
I politely and graciously pointed out areas of the site which were excessively lagged, such as the options chain. I described cool features that my other brokerage has, ie boats protocol and 24 hour trading, actual after hours graphs, non-lagged options screens etc. I may have given a harsh overall criticism due to the (lag+lack of features), but did not use profanity.
Did they try to learn where they could improve? Did they note the problems and potential features for later updates.... NO!!!!
Instead they decided to get rid of the bearer of bad news. One single honest feedback earned me an account closure.
Ask yourself, what kind of business blames people who point out problems? What kind of company wants to sweep issues under the rug and hurt anyone who notices said problems? The answer is a company that cannot change, and will be stuck in a malaise in perpetuity. This is Fidelity.
Proof: https://imgur.com/9aRvMPR