r/investing
Salesforce priced an AI agent at $2 per resolved case. The rest is still selling token meters.
Salesforce's outcome-based AI pricing ($2/resolved case) beats rivals' token meters, aligning with CFOs' demand for real ROI.
- Outcome-based pricing ($2/resolved case) aligns with CFOs' demand for tangible ROI and eliminates wasted spend on failed AI tasks.
- Successfully deployed in real-world help portals to resolve tickets before reaching human agents, proving practical utility.
- Superior competitive positioning compared to peers like ServiceNow (surprise bills) and Pega (unshipped promises).
Salesforce just priced agent actions at $2 per resolved issue. No compute tokens. No assist pools expiring early. You pay when the agent fixes it. If it fails, you do not.
CFOs stopped caring about model parameters last year. They are looking at Salesforce's actual deployment numbers now. A help portal where real queues taught an AI to solve tickets before they hit support agents.
SAP called subscription fees foolish the moment AI can automate tasks. ServiceNow's metered pricing just made users eat surprise bills in the thousands when bots got stuck looping on dead ends. JPMorgan blocked external agents entirely because they called it a tax on customers. Pega promised flat per-case pricing since June but has not shipped it yet.
One company put a line item on solving the actual problem. The rest are still billing by the click.
Come on mods, surely the nonstop spamming of AI slop would warrant a ban?